The True Cost of Downtime for a Small to Mid-Size Business

true cost of downtime IT
Companies benefit and prosper when everything is running smoothly. When none of the equipment is down and when all workers are healthy and present, the business churns along at a wonderful pace. Everyone is happy. Money is made. Work is completed, on time. However, when the opposite is true, money is not and cannot be made because certain equipment is down, orders are pushed off schedule, clients become restless, and the workers become disgruntled.
So, it is important to know the true costs of downtime within a company in order to ensure business stays on schedule, workers come into work, and equipment be checked and maintained correctly. Let’s take a look at some of these issues that plague so many companies across the country and world on a daily basis.
  • Morale
The workers of a company are the most important part of a company. An owner can have all of the best equipment and the best management money can buy, but if the workers are no good the company is doomed to failure because jobs will be done incorrectly and of poor quality which, in return, will send clients looking elsewhere. So, it is of the uttermost importance to not only hire the best workers money can afford, but once those workers are employees they must be kept happy. When workers are unhappy, they tend to work slower, call in more, and quit in staggering numbers. The cost of bad moral within a company is never a good thing.
  • Equipment
Equipment must be checked and maintained correctly. This type of work should be done on a specific schedule and check-offs should be completed and rechecked by a supervisor sporadically. If one piece of equipment goes down in certain types of business, it can shut down the entire assembly line or process of completing a job. The cost of downtime in this particular case is detrimental to the process of making money and keeping clients happy.
  • Schedule
As mentioned in the previous two sections, staying on schedule with good employees and proper, cared-for equipment is crucial to business. If workers fall behind schedule, or if a piece of equipment pushes the job off schedule, the cost will be massive to a company. What happens if the largest client a company has is kept off schedule? It could potentially end the company’s existence. So, the cost, in this case, is everything. Schedule is money. Stay on schedule at all costs.
  • Money
Money is affected by everything above: moral, equipment, and schedule. For money to be made all of those things must work in succession. When those things do not work properly together, money is not made and the cost to the company is easy to see. A company must make money from its clients to stay in business.
  • Clients
Some say that clients are the most important aspect of any company. The workers are before the clients because without good workers there can be no clients. If there are clients and bad workers, there will be no more clients. You see how this works. However, after the workers, the clients are extremely important to a company. This is self-explanatory, but many people forget what it takes to build a good, worthwhile clientele. If the customer is not happy, no one will be happy.
All of these things must work together to prevent downtime, because downtime can kill a company. A business of any size cannot continue to exist if the downtime is too great. So, it is important to keep everything in unison. All of the pieces must work together to prevent downtime. If one thing is out of order, the true cost of downtime will be felt by everyone involved.
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